Privacy Policy

Effective Date: August 16, 2026

Peonies is a product of Bloomsgiving LLC (“Peonies,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect information when you use our website, mobile applications, customer-opportunity tools, SMS assistant, and related services (the “Services”).

1. Information We Collect

  • Account and Business Information: Name, email address, business details, product and pricing information, and other information you provide during registration, profile setup, or use of the Services.
  • Customer and Opportunity Information: Customer communications and opportunity data you connect, enter, or ask Peonies to process.
  • Google User Data: If you connect Gmail, message metadata and content needed to identify opportunities, generate summaries, draft replies, and—only when you approve—send replies.
  • Authentication Data: OAuth tokens, refresh tokens, and related identifiers needed to maintain your session and connected services.
  • Mobile and SMS Information: If you enable the SMS assistant, your mobile number, consent record, verification status, SMS content, delivery events, communications preferences, and opt-out status.
  • Usage and Device Data: Interactions with the Services, diagnostic information, device type, operating system, and cookies or local storage used to secure sessions and remember preferences.

2. How We Use Information

  • To provide, operate, personalize, troubleshoot, and secure the Services.
  • To identify and summarize customer opportunities, prepare AI-assisted response drafts, and remember business facts and response preferences.
  • To send communications or perform connected-account actions that you explicitly request or approve.
  • To verify your mobile number and deliver operational account notifications through the SMS assistant.
  • To provide support, analyze reliability, prevent misuse, comply with legal obligations, and enforce our Terms of Use.

3. SMS and Mobile Information

Peonies does not sell, rent, or use mobile information or SMS consent for advertising. Mobile information, text-message originator opt-in data, and consent records will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with telecommunications carriers, messaging aggregators, and service providers only as necessary to verify numbers, transmit messages, maintain opt-out records, prevent abuse, and operate the SMS service. Those providers may process the information only to provide services to us.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to resume after opting out, or HELP for help. You can also pause texts in Peonies settings. Consent to receive texts is not a condition of purchase.

4. Google User Data

We do not sell Google user data or share it with third parties for advertising or marketing. We disclose Google user data only to service providers that help us deliver the Services, when required by law or necessary to protect rights and safety, or as part of a business transaction subject to this Privacy Policy and appropriate safeguards.

Peonies’ use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We access Gmail data only to provide user-requested features. We do not allow human reading of Gmail content except with your explicit consent, for security or abuse investigation, to comply with law, or when strictly necessary for service operations.

5. Service Providers and Other Disclosures

We use providers for hosting, authentication, email connectivity, AI-assisted processing, analytics, customer support, and telecommunications. They may process information only to provide services to us and are required to protect it. We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, acquisition, financing, or sale of assets subject to appropriate safeguards.

6. Retention and Security

We retain information only for as long as needed to provide the features you enable, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements. OAuth tokens are retained only while your account remains active and authorized. We use administrative, technical, and organizational safeguards, including encrypted transport and access controls, but no system can guarantee absolute security.

7. Your Choices and Rights

You may revoke connected-account access, pause Peonies texts in settings, or reply STOP at any time. You may request access to, correction of, or deletion of account information by emailing hello@peonies.ai, subject to legal and operational retention requirements.

8. Children’s Privacy

The Services are not directed to children under 13, or the minimum age required by applicable law, and we do not knowingly collect their personal information.

9. Changes and Contact

We may update this policy and will post the revised effective date here. Questions may be sent to:

Bloomsgiving LLC
301 Castro St, Mountain View, CA
Email: hello@peonies.ai